HEALTHCARE + B2B Saas
Prosper's AI-Enabled Support Platform to Help Agents Resolve Cases Faster
An AI-enabled support platform to help agents resolve cases faster.
We consolidated 10+ overlapping support tools into one streamlined workflow reducing agent confusion and speeding up customer calls & customer satisfaction.
$300K+
projected annual support savings
$50K
projected yearly onboarding savings
25%
reduction in time to build with AI-ready design system
Unified user search & simplified customer details
We built a multi-input search and redesigned the customer details page to surface key info and products in one place — cutting system-switching and giving agents a clearer view of each customer.
Consolidated notes & improved activity log
We moved notes directly into the customer profile, unifying note types and activity into one clear view — so agents can scan history without leaving the page.
New Call Summaries for Coaching & Training
We introduced structured call summaries for managers to assess agent-customer interactions, supporting coaching and creating a consistent record for review.
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Don't take our word for it.
This engagement meant working with a huge number of stakeholders across a complicated set of legacy tools. Distilled gathered all of that input and turned it into one cohesive design: a single source of truth for our support agents. That's hard to do, and they did it well.
Jeremy Abrams
Head of UX, Prosper Marketplace
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What We Did
User Interviews
Feedback sessions and feature road mapping
Usability Testing
wireframe prototypes with users to validate key workflows
UX/UI Design
A dev-ready end-to-end experience delivered
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